Whitelist Procedures for Newsletter Readers
AFANA Newsletters To ensure that you will receive your AFANA newsletters please read this page. AFANA does not send unsolicited e-mail nor do we give away or sell your e-mail address. All of our newsletters are now double "opt-in" and require some action or confirmation on your part before you receive them. We also comply with applicable laws such as CAN-SPAM and policies by services such as AOL and Hotmail. But all that doesn't insure that you'll get what we send you automatically. Because of spammers, Internet Service Providers (ISPs) and mail services such as Hotmail, AOL, Gmail, and Yahoo! use filters to keep spam out of their customer's e-mail in-boxes. Unfortunately, in the ever-escalating war between spammers and ISPs / mail services, you and AFANA are accidentally caught in their crossfire. The result is that ISPs or mail services often filter out e-mail that you specifically ask to receive, such as our newsletters. Some of our subscribers report that they never receive their newsletters. It's a shame to inconvenience you like this, but the spammers leave us no choice. After you subscribe to our newsletter, we recommend you take the following steps to ensure that you actually will receive it.
1. "Whitelist" AFANA in the Email Program on Your Computer 2. "Whitelist" AFANA in the Spam Filter Software on Your Computer 1. Whitelist AFANA in the e-mail program on your computer (ex. Outlook, Eudora)Put our newsletter e-mail addresses ( aussiefb /at/ afana /./ com ) and ( tv /at/ afana /./ com ) into your e-mail program's Address Book and any "approved senders list" or "whitelist" it uses. This will help to get the newsletter through corporate mail filters and other less than sensible blockers: Most e-mail software now has both built-in spam filtering and whitelisting features. You can also create your own special filters to accept and file incoming e-mail, and to trash other ones. See your software's help menu for information about spam filters, whitelisting, and creating your own filters, so that you can indicate to your software to accept mail from the addresses above. 2. Whitelist AFANA in the spam filter program on your computer (ex. McAfee SpamKiller, SpamBayes, SpamAssassin)If you are using third-party spam filter software on your computer (ex., McAfee SpamKiller, SpamAssassin or SpamBayes) to augment your e-mail software, please indicate to that filtering software to accept emails from (afana /./ com, aussiefb /at/ afana /./ com, tv /at/ afana /./ com) Either add the addresses to some kind of a whitelist (or a "good list", "safe list", or similar name), or click to indicate that mail filtered into a "Junk" folder is not junk -- all systems follow similar patterns, but the names may change. It is usually pretty straightforward, but you may need to search the software's Help menu for a bit of direction. NOTE: Since the e-mail software and filter on your computer is the very end of the line, our newsletter may be filtered out before it even gets to your computer. If you don't get e-mail that you are expecting, your ISP or mail service may be responsible (see below for that). 3. "Whitelist" AFANA with your ISP (Earthlink, Comcast, etc.) or mail service (Hotmail, Yahoo!, Gmail, MSN, etc.)Increasingly, Internet Service Provides that deliver your email (ex., earthlink.net, comcast.net, cs.com, AOL, Road Runner) and mail services (ex. Hotmail, Yahoo!, Gmail) are using filtering systems to try to keep spam out of customers' inboxes. Sometimes, though, they accidentally filter the e-mail that you do want to receive. Even worse, they often do not tell you what they have filtered out, so you never know whether a legitimate email has been deleted. It's not entirely the fault of your ISP or mail service. The volume of spam is enormous and the algorithms to figure out what is spam (and what is not) are complicated. So mistakes frequently do happen. Here's how to add aussiefb \at\ afana \dot\ com and tv \at\ afana \dot\ com to the "whitelist" of your ISP or mail service. However, the procedure varies from ISP / mail service to service, so find the one below that applies to you. Whitelisting on Internet Service Providers (ISPs) AOL Place aussiefb |at| afana |.| com and tv |at| afana |.| com in your Address Book. Check AOL help for details, if necessary. Different versions have different features. For example in version 7.0, go to Keyword Mail Controls -- after you select your screen name and left-click on "Customize Mail Controls For This Screen Name," enter the above domains in the section "exclusion and inclusion parameters." For AOL version 8.0, select "Allow email from all AOL members, email addresses and domains." Then left-click on "Next" until the Save button shows up at the bottom. Left click on "Save." ATT.net If Spamblocker is enabled and if the e-mail message is legitimate and was screened as spam, forward the original message as an attachment to /this-is-not-spam[at)worldnet[ dot }att[ dot }net">this-is-not-spam[at)worldnet[ dot }att[ dot }net . ATTGlobal.net Your Graymail folder contains all possible spam e-mail. The Graymail folder shows up on the Spam Control page only after you activate the "Filter" option. Before you activate that option, there is no Graymail folder. Once you have enabled the Spam Control feature, they have created an e-mail addresses for you to send your feedback. If you receive e-mail identified as POTENTIAL-SPAM and it is not spam, please send that information to /notspammail[at)attglobal[ dot }net">notspammail[at)attglobal[ dot }net . Bellsouth.com You must opt-out of MailGuard to receive e-mail from us. Once it is received forward it (with full headers) to /this_is_good[at)bellsouth[ dot }net">this_is_good[at)bellsouth[ dot }net to have aussiefb [at] afana [dot] com or tv [at] afana [dot] com whitelisted. Other ISPs Each ISP is a little different, but the idea is the same. ISPs usually provide help or instructions about whitelisting. If you can't find how to add our e-mail addresses to a whitelist, call or e-mail your ISP's tech support or postmaster[at)your-isp[ dot }com and specifically ask how you can be sure to receive all e-mail from afana.com. Whitelisting on Web Mail Services Hotmail or MSN Place afana.com on what they call your Safe List. The "Safe List" can be accessed via the "Options" link, situated to the far right of the main menu tabs. NOTE: Hotmail's "safe list" often does not work reliably. You should check your spam or junk folder frequently. USA.net Login to your e-mail account and click on Services in the left-hand Navigation bar. You can whitelist there. To configure your personal whitelist filters, please follow these steps: Determine what you would like done to the messages that match one of your filters. This generally fits into two categories, Override or Exclusive.
Yahoo! Mail If our e-mail is filtered to your 'bulk' folder, open the message and click on the "This is not spam" link next to the "From" field. You can also create a "filter" at Yahoo that sends your mail from aussiefb {@} afana {.} com or tv {@} afana {.} com into your Inbox and not the Junk/Bulk Mail folder. Here's how... 1) Open your Yahoo e-mail. Left-click on "Mail Options" (right side of your screen). In the right hand column, under "Management," left-click on "Filters." And then, left-click on "Add Filter." 2) Call this filter "AFANA". 3) See where it says... "if all of the following rules are true ..."? Go to the top row labeled "From header," choose "contains" in the drop-down menu and type in "@afana.com". 4) At the bottom, choose "Inbox" from the drop-down menu where it says "Move the message to:" 5) Finally, left-click on the "Add Filter" button. Other Mail Services Each mail service is a little different, but the idea is the same. If you can't find how to add tv !@! afana !dot! com and aussiefb !@! afana !dot! com to your whitelist try adding them to your address book, or moving our newsletter message from the Junk folder to your 'inbox' or forwarding the message to yourself (if you're getting it at all, that is). If e-mail continues to be filtered out, call or e-mail your mail service tech support or postmaster[at)your-mailservice[ dot }com and specifically ask how you can be sure to receive all e-mail from afana.com.
NOTE: We are not experts on all the various mail services and software. The instructions provided above may not be exactly correct. Please do not contact us with your technical questions about your e-mail program or your ISP. If you have a technical question, consult the Help menu of your software, or contact a customer service representative at your ISP or mail service.
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Article last changed on Sunday, February 21, 2010 - 10:35 PM EST
